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Entry Level Encompass Catastrophe Inside Property Adjuster more...
Location:Irving, TX
Company:Allstate
First posted:June 08, 2017 (last updated 1 week 4 days ago)
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Where good people build rewarding careers.

Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

 

Encompass Insurance Company has an exceptional career opportunity for an Entry Level Catastrophe Inside Property Adjuster in Irving, TX!

 

Under general supervision, this job is responsible for investigating, negotiating and settling basic personal property or liability insurance claims in which our Encompass customers are involved. This individual handles losses that do not require an outside adjuster's inspection and works directly with clients with a focus on customer satisfaction. This individual reviews the insurance policy, reviews reports and photos, evaluates damages, determines loss coverage, and authorizes payments. The individual is gaining experience in delivering compassionate service that is fast, fair, and easy, to ensure customer retention. The individual is capable of working independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual is also gaining experience in meeting band level behaviors, production, quality, and/or customer service goals.

 

Key Responsibilities

 

Customer Service

  • Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met

 

File Documentation and Reporting

  • Summarizes documents and enters into claim system notes
  • Documents a claim file with notes, evaluations and decision making process
  • May handle first notice of loss of water damage claims

 

Coverage, Liability and Evaluation

  • Investigates, reviews, determines and verifies basic coverage/policy information
  • Provides coverage explanation to customer

 

Damage Estimating

  • Reviews/approves basic repair estimate
  • Prepares basic damage estimates
  • Organizes and reconciles bills
  • Conducts fast track estimating
  • Handles basic ALE (additional living expense) claims  as needed
  • Handles basic contents inventories and pricing analysis and prepares claims reports
  • Adheres to applicable compliance standards

 

Negotiation and Settlement Guidance

  • Negotiates and settles claims in accordance with business unit best practices

 

Other Projects and Responsibilities

  • May conduct subrogation investigations

Job Qualifications

 

  • Bachelors degree in related field preferred or equivalent experience
  • Some claims experience preferred
  • Ability to interact effectively with internal or external customers and act with empathy
  • Gaining knowledge of insurance policy, coverage, and regulation
  • Gaining knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
  • Gaining ability to apply industry knowledge to discipline practices, including best practices, to support the business unit
  • Gaining knowledge of basic analytical procedures to reconcile, manipulate, and recognize patterns of data
  • Gaining knowledge of standardized problem solving and preparation of basic reports for analysis
  • Gaining ability to leverage learned technical skills in support of team objectives
  • Gaining negotiation and/or arbitration skills
  • Gaining ability to apply conflict management and problem resolution skills in managing internal and external customer relationships
  • Ability to investigate, evaluate, negotiate and settle basic claims
  • Provides individual decision making within authority limits
  • Has and maintains all appropriate licenses and registrations for the role per state requirements
  • Bilingual and prior military are encouraged to apply

 

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please seethe notice regarding the Los Angeles Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

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