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Sr IT Business Analyst more...
Location:Charlotte, NC
Company:Duke Energy
First posted:June 15, 2017


Job Summary:

  • Responsible for IT business consulting activities for an IT Security Application delivery and support team, serving as the primary interface between business groups and IT. 
  • Responsible for understanding the work processes of the assigned business group and evaluating and integrating IT products and services into the business area to meet business needs or business process improvements. 
  • Provides technical knowledge to ensure efficient design, development, implementation, and support of systems and interfaces with programmers to explain solutions.
  • Responsible for overall customer satisfaction, customer communications, problem resolution consultation or oversight, and development and adherence to service level agreements.
  • Responsible for IT representation on assigned business areas steering teams, quality improvement teams, and continuous improvement teams, project implementation teams and working groups.
  • May also participate in the testing and evaluation of new IT solutions. They participate in implementations for their assigned business groups acting as test coordinators, project subject matter experts, requirement analyst, or project leads.
  • Responsible for working with assigned business areas to do annual and long range IT investment planning. Coordinates the Application Portfolio Management (APM) Process for the assigned business department to systematically review the functional and technical health of all business applications on an annual basis (entire portfolio is assessed over a 3 year rolling cycle). Outputs of the APM Process are feeders to the short and long term planning process.
  • Individual will manage work with the business areas assigned, with minimal supervision.  Incumbents are expected to develop advanced skills and to have the ability to work independently, with guidance limited to unusual or complex projects or issues. They are fully competent in use of concepts and procedures. They identify problems, develop solutions and take actions to resolve. 


Duties and Responsibilities:

  • Consult with assigned business groups on IT needs, directions, and solutions providing hardware, software & infrastructure planning, consultation, technical advice, functional advice, and direction in support of assigned business group strategies.
  • Develop consistent communications for assigned business groups regarding IT products, solutions, and schedules and develops proper communication method for planned or emergent IT work.
  • Provide project management and support for customer IT projects or participates in IT related projects for business group.  Serve as a customer advocate, representing needs and directions of the business unit to IT organization.
  • Promote IT education within assigned business group.
  • Evaluates new IT developments and evolving business requirements and recommends appropriate system alternatives and/or enhancements to current systems.


Basic/Required Qualifications:

  • Bachelor degree in Computer Science or a related discipline; OR 6 years of prior equivalent work related experience in lieu of a degree
  • 6 years of related experience in business and/or information technology systems analysis or support
  • At least 3 years of experience participating in delivering IT projects.     
  • Strong interpersonal skills and written/oral communications skills to work effectively with customers, peers, and all levels of management
  • Understanding of application development best practices 


Desired Qualifications:

  • Demonstrated working knowledge of SQL
  • Demonstrated strong analytical and communication skills.
  • Ability to work effectively with customers, IT management and teammates.
  • Incumbents must have knowledge of and be able to resolve complex technical and functional problems with a variety of unique business products and applications.
  • Demonstrated ability to gather requirements and develop business cases



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